Find the right support path.

Sign in and open a support ticket from your account. If you are not using OnlineDraft yet, create a free account first.

Yes. You can create a group, add items, invite participants, and configure the draft before paying to start a full draft.

Creating a group, adding items, and inviting people are always free. A draft of 15 items or fewer is free in every mode (except when Multi-Pick is enabled). Larger drafts are a one-time charge based on draft mode and participant count — there is no subscription.

Refunds are reviewed case by case and are generally not provided more than seven days after the order date. Sign in and open a support ticket with your purchase details to request one.

This usually happens when a group is deleted and a new one is paid for instead of reusing the first. You do not need to recreate anything — sign in, open a support ticket with both charges' details, and we will reconcile it. To avoid a double charge, reset or reuse an existing draft rather than deleting and repaying.

A paid draft stays valid for 90 days after payment, so schedule it within that window. If an already-paid draft expires unexpectedly, open a support ticket with the group and draft details.

If you can sign in, open Account → Password and enter your current and new password. If you cannot sign in, use "Forgot your password?" on the login screen. Accounts that sign in with Google do not have an OnlineDraft password — manage that with your sign-in provider.

Confirm the address you signed up with is correct and check your spam or junk folder, then use the resend option on the verification screen. If repeated resends still do not arrive, open a support ticket and include the email address you are verifying.

Open Account → Delete Account and confirm. If you own any groups, deletion is blocked until you transfer ownership or delete those groups first. Deleting your account signs you out and removes your account data — it cannot be undone.